doc-hint-primary mb-8"> 💡 In VaocherApp, you can set different terms on different gift vouchers, see [how to specify T&C on gift vouchers](/docs/specifying-terms-conditions-on-gift-vouchers/) If you're required to issue a refund, please do insist on reversing funds to the same credit card used for payment. The fact that a customer claims to no longer have the card is often a red flag for possible fraud. No matter what the truth is, the customer can still claim the funds from the card issuer and have them returned to their old card account. Second of all, it's highly recommended that you **collect as much information as you can** when someone comes and redeems a gift voucher. For instance: 1. their identity (e.g. driver license...) 2. ask for name and verify it against the name on the gift voucher 3. ask for phone number (this would be helpful during the dispute process) 4. if possible, create a $0 invoice in your POS system and ask them to scan their credit card so that the system can capture their credit information. This can be used as a proof that person came to your store 5. CCTV footage will also be a great piece of evidence in case of dispute

✨️ You don't necessarily need to collect and check every customer identity. Instead, you can set up some ground rules like: only check if redeeming amount is greater than $100

## How VaocherApp can help? If the gift voucher purchase happened via VaocherApp checkout form, you can see some payment details such as: - credit card last 4 digits - credit card expiry date - payment reference ID

Discount vouchers — Example of payment details in VaocherApp

You can use this info to verify before accepting the gift voucher. We hope you find this article helpful, please reach out to us if you need anything.

How to handle gift voucher fraud